Production takes 2 to 4 business days. Shipping takes 3 to 15 days depending on the season and whether you choose FedEx or standard post.

We do not accept returns for custom products, but if your order arrives damaged or not as expected, we will offer a remake or other suitable solution.

Yes, all orders include tracking. You’ll receive a tracking link by email as soon as your order ships.

Yes, we ship worldwide. Shipping times and costs vary by destination and are shown at checkout.

We offer polished stainless steel as standard, with optional upgrades to solid brass or sterling silver depending on the product.

We’re experts in engraving and specialize in capturing fine detail. Whether it’s a photo or custom design, the result is a sharp, high-contrast engraving cut directly into the metal.

No, only photo-based products need an image upload. For others, like name tags or text-only items, you simply enter your desired engraving.

No, the engraving is permanent. It’s cut directly into the metal and will not fade, peel, or rub off with regular use.